Geedup NZ · Returns

Refund & Return Policy

Last updated: May 2026  |  Governed by the New Zealand Consumer Guarantees Act 1993

Summary

✓ Change of mind: Returns accepted within 14 days if item is unworn, unwashed, and in original condition with tags attached

✓ Faulty goods: Full remedy (repair, replacement, or refund) under the Consumer Guarantees Act 1993 — no time limit for genuine manufacturing faults

✗ Not accepted: Items that have been worn, washed, or damaged by the customer; items returned without original tags; sale items (change of mind only)

→ Process: Email returns@geedup.co.nz before sending anything back

1. Your Rights Under the Consumer Guarantees Act 1993

Your rights as a consumer under the Consumer Guarantees Act 1993 (CGA) apply to all purchases made at geedup.co.nz. These rights are automatic and cannot be excluded or limited by our store policy. Under the CGA, all products we sell must:

  • Be of acceptable quality — durable, safe, and free from defects
  • Match the description provided on our website
  • Be fit for the purpose for which they are normally used

If a product fails to meet these guarantees, you are entitled to a remedy regardless of when the failure occurs, subject to what is reasonable in the circumstances. This store policy does not limit your CGA rights — it is additional to them.

2. Change of Mind Returns

We accept change of mind returns within 14 days of delivery subject to the following conditions:

✓ We Accept Returns If

  • Item is unworn and unwashed
  • Original tags are still attached
  • Item is in original condition and packaging
  • Return is initiated within 14 days of delivery
  • Return authorisation has been obtained from us first

✗ We Do Not Accept

  • Items that have been worn or washed
  • Items with tags removed
  • Items with odours, stains, or signs of use
  • Returns initiated after 14 days of delivery
  • Sale items (change of mind only — CGA rights still apply)

Return shipping costs: For change of mind returns, the customer is responsible for the cost of return postage. We recommend using a tracked service as we cannot accept responsibility for items lost in transit to us.

Refund method: Approved change of mind refunds are issued to the original payment method within 5–7 business days of us receiving and inspecting the returned item. Store credit may be offered as an alternative.

Original shipping cost: The original shipping cost is non-refundable for change of mind returns.

3. Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or not what you ordered, you have the following rights under the Consumer Guarantees Act 1993:

Minor Failure

Where the failure is minor and can be remedied, we will repair the item, replace it, or provide a full refund — at our discretion. Examples: a loose thread, minor printing inconsistency, small imperfection in embroidery.

Major Failure

Where the failure is major (the item is substantially unfit for purpose, unsafe, or significantly different from its description), you may choose between a full refund, replacement, or repair. You are not required to accept a replacement if you would prefer a refund. Examples: major structural defect, wrong item sent, item not matching product description.

Return shipping for faulty items: We will cover the cost of return shipping for items that are genuinely faulty or incorrect. We will provide a prepaid return label or reimburse your return postage cost upon receiving and verifying the fault.

Timeframe: There is no fixed deadline for reporting genuine manufacturing faults under the CGA. However, please contact us as soon as you discover a fault so we can resolve it promptly.

4. Size Exchanges

We are happy to exchange for a different size where stock is available, subject to the same conditions as change of mind returns (unworn, unwashed, tags attached, within 14 days of delivery).

Please note that Geedup operates on a limited-drop model — stock at specific sizes may not be available for exchange. We recommend checking the size guide carefully before purchasing. If your preferred exchange size is not available, a store credit or refund will be offered.

The customer is responsible for return postage on size exchanges. We will ship the exchange item to you at no additional shipping cost if the exchange order value meets our free shipping threshold.

5. How to Initiate a Return

1

Email us first

Contact returns@geedup.co.nz with your order number, the item(s) you wish to return, and the reason. Do not send items back without obtaining a return authorisation first — unauthorised returns may be refused.

2

Receive authorisation

We will respond within 2 business days with a return authorisation number (RA number) and return instructions. For faulty items we will provide a prepaid return label.

3

Send your item

Package the item securely with the RA number written clearly on the outside of the package. Use a tracked postage service for change of mind returns. Keep your proof of postage.

4

Refund or exchange processed

Once we receive and inspect your item, we will process your refund or exchange within 5 business days and notify you by email. Refunds are returned to the original payment method.

6. Contact

For returns and refund enquiries: returns@geedup.co.nz
Response time: Within 2 business days
See also: Shipping Policy · Terms & Conditions