1. Where We Ship

Geedup NZ ships to all addresses within New Zealand — including the North Island, South Island, Stewart Island, and the Chatham Islands. All orders are dispatched from within New Zealand.

At this time we do not offer international shipping from geedup.co.nz. International customers should visit the official Geedup Co. store at geedupclothing.com.

2. Shipping Rates

⚠ Shipping rates and free shipping thresholds are subject to change. The rate confirmed at checkout is the rate that applies to your order.

3. Processing Times

Orders are processed on business days (Monday–Friday, excluding New Zealand public holidays). We aim to dispatch all orders within 1–2 business days of payment being confirmed.

Orders placed after 2:00pm NZT or on weekends and public holidays will be processed on the next business day.

During high-volume periods (new drop releases, sale events, holiday season) processing may take up to 3 business days. We will communicate any delays by email.

4. Estimated Delivery Times

Delivery times are estimates from dispatch date and are not guaranteed. Delays may occur during peak periods, adverse weather, or carrier disruptions outside our control.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to track your parcel. Tracking is available via NZ Post or CourierPost depending on the service used for your order.

If you have not received a tracking email within 3 business days of placing your order, please check your spam/junk folder before contacting us. You can also track your order status through your account at geedup.co.nz/my-account/.

6. Incorrect Addresses

It is your responsibility to provide a complete and correct delivery address at checkout. Geedup NZ is not responsible for delays or failed deliveries resulting from an incorrect or incomplete address provided by the customer.

If you notice an error in your delivery address immediately after placing your order, contact us at orders@geedup.co.nz as soon as possible. We will attempt to correct the address before dispatch, but cannot guarantee this if the order has already been processed by our fulfilment team.

7. Lost or Damaged Parcels

If your parcel has not arrived within the estimated timeframe and tracking shows no movement for 3 or more business days, please contact us at orders@geedup.co.nz. We will lodge an investigation with the carrier on your behalf.

If your order arrives damaged, do not discard the packaging. Take photos of the damaged parcel and item before opening further. Contact us within 48 hours of delivery with the photos and your order number, and we will arrange a replacement or refund in accordance with our Refund & Return Policy.

Under the Consumer Guarantees Act 1993, you are entitled to a remedy if goods are not delivered within a reasonable time. Our obligations under this Act are not limited by this shipping policy.

8. Failed Delivery Attempts

If a delivery attempt is unsuccessful (e.g. no one is home and the parcel cannot be left safely), the carrier will leave a card or notification with instructions for redelivery or collection from a nearby depot. If a parcel is not collected within the carrier’s specified holding period and is returned to us, we will contact you to arrange redelivery. Additional shipping costs may apply for redelivery of returned parcels.

9. Contact